Business English: Customer complaints

Would you complain face-to-face, or by email?

In this special business edition of 6 Minute English, Feifei and Neil talk about a very common situation: customer complaints. What should you say if you want to complain about something? And what should you say if you receive a complaint?

Join Feifei and Neil as Business Betty coaches them through a complaining role-play - and improve your customer service skills