Business English: Customer complaints

Would you complain face-to-face, or by email?

In this special business edition of 6 Minute English, Feifei and Neil talk about a very common situation: customer complaints. What should you say if you want to complain about something? And what should you say if you receive a complaint?

Join Feifei and Neil as Business Betty coaches them through a complaining role-play - and improve your customer service skills

Shopping Shona shares her thoughts about shopping and how she buys items.

Shopping

Speak for 3 minutes about your shopping habits.
Sos

The Shopping Questionnaire  

Shops                                                                                 Shopping

What kind of shops are there near where you live?          How often do you go shopping?
What kind of shops do you most like going to?                 Do you prefer shopping by yourself or                                                                                                        with  somebody else?
What are your favourite shops for .......?                           Do you enjoy buying?
-clothes          -shoes                                                              What do you hate buying?
-books           - presents                                                          Do you like shopping in the sales?
Do you ever shop for ....?                                                   Where do you go if you want to find a                                                                                                                    bargain?
- street markets                                                                  Do you ever shop online?
- supermarkets
- small shops
- shopping centres

Why do you think shopping centres are becoming so popular?

Source: New File Intermediate